Delta CX Hive
Supporting wherever you are headed on life's and work's paths. Episodes tend to focus on an area of work advice or personal improvement. These are curated from our "Take Action Tuesday" livestreams and other webinars, conversations, and events.
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Episodes
33 episodes
Ep 299: LLMs and AI for "Behavior Triggers" - Conversion & Retention
I first talked about Behavior Triggers in 2019, but they were difficult or expensive to build. Now with LLMs and AI, I think they will be easier and cheaper. Let's think about some ways they could help companies convert and retain customers.
Ep 298: Claude Skill: Research to Possible Solutions
I'll introduce you to my Claude Skills, which are available for purchase at https://deltacx.academy Currently, I have one published, so... let's learn more about what it can do!Full web page on the skill here: https://atomicpmf.co...
Ep 297: Budgeting For (New) Small Businesses
Thinking about starting a new business or startup? Maybe it's a cafe, wellness, personal services, or items for sale. We'll talk about how to create a budgeting spreadsheet for what you spend as well as estimating how much you'll need to make.<...
Ep 296: I'm a Culture Fit for Your Open Job If...
We're rejected from job applications so often and we don't even know why. Sometimes they claim we just don't fit. In reality, we fit the job description... but maybe the work and workplace don't match the job description.We'll start wit...
Ep 295: The First Wave of The AI Bubble Bursting / The AI Squeeze / The Levitt Loop
Lots to cover today in the worlds of #AI #layoffs #startups and more! We're examining how the first wave of the AI bubble bursting (according to me) will affect companies trying to build AI into their products. Learn about what I'm calling the ...
Ask Me Anything 15 April 2026
This was one of our weekly Ask Me Anything sessions. It started with such an interesting and important set of questions from someone who wrote in anonymously. During the session, they added more context (anonymously). I figured many...
Ep 294: Did AI Create a UX Resurgence? Following Up a Year Later
In spring 2025, I started researching and writing a webinar in response to the predictions I saw that AI would cause a UX resurgence. AI would crash the plane and they'll rehire us! AI is all hype, and just show you can be strategic to keep you...
Ep 293: Fire People Who Declare Their Industry Dead
Let's read and discuss my article at https://rbefored.com/fire-people-who-declare-their-industry-dead-55e1d168645fHoly cats, it's here! You can now buy my new book in most formats. https://AtomicPMF.com Check out my free we...
Ep 292: Claude Prototypes - Goodbye Replit? Lovable? Cursor?
There's a new feature in Claude, and it might help Anthropic eat the lunch of other tools... that already run the Claude API. It's an interesting cannibalization. Sorry that this one doesn't work as well as an audio-only podcast! I try to descr...
Ep 291: "Human In The Loop" vs AI Running Wild
We'll read and discuss my new article about how the "human in the loop" isn't enough. https://medium.com/r-before-d/human-in-the-loop-vs-ai-running-wild-265cb3e38368 Holy cats, it's here! You can now buy my new book in most format...
Ep 289: Investigating AI Voice Agents as "User Researchers"
We'll read my new article about how I tested an AI voice agent. https://rbefored.com/ai-user-research-conversation-cc06367c4efb And since I opened up this AI agent to my community, we'll see what else it captured.Holy cats, it's ...
Ep 290: Atomic Product-Market Fit + My "AI and Excellent Research" Course: AI in research & strategy
I have a new book and course! Learn more at AtomicPMF.com. I'm teaching my three-level model to product-market fit, which you'll need if you have products or services you want humans to buy. As part of the course, I'll be teaching ...
Ep 288: Domain Names, Websites, Copyrights, Web Hosting, & More
Join me and special guest Piermario Orecchioni as we discuss website topics you might not understand. Come ask your questions!Sorry for the slight echo for the first 38 min. I didn't realize that a second mic in the room was also on. OO...
Ep 287: Atomic Product-Market Fit Book Launch! AtomicPMF.com
Holy cats, it's here! You can now buy my new book in most formats. https://AtomicPMF.com I'll read some excerpts, share the table or contents, take your questions, etc.! Quick note: I keep saying it's 266 pages since that's the length of the PD...
Ep 286: AI Transformation Is Service Design w/Larry Marine
Adding AI to internal processes OR the products and services you deliver to customers is more than a tech integration. You'll need to understand what users need, and then design/build for that. Well, if you want to be successful.https://...
Ep 285 - "Atomic Product-Market Fit" Book Preview
My book will be published soon. Get to know it in this free preview!Check out my upcoming free webinar about better product-market fit and using AI thoughtfully in UX qual research! https://atomicpmf.com/lightning"Atomic Product...
Ep 284 - Evolving PRDs (Product Requirements Documents) into Product Strategy Documents
Let's talk about a better way to document projects and product strategy! https://rbefored.com/evolving-prds-into-product-strategy-documents-04a6050fca38Temple at https://atomicpmf.com/psd"Atomic Product-Market Fit" new book comin...
Ep 283: Exercise: The ROI We Deliver
"The ROI We Deliver" is an exercise you can run with your team. I hope you run it with stakeholders, leaders, and execs as well! It's part of my upcoming "Atomic PMF" book. Come get a preview!https://medium.com/r-before-d/the-roi-we-del...
Ep 282: Can Claude Be a CX or UX Researcher? Jan 2026 Edition
In January 2025, we had Claude pretend to be a CX/UX Researcher. I saved all the docs and prompts we used last time. Using the same things a year later, let's see how it does.Jan 2025 version: AI-Powered UX Research: Can Claude Replace...
Ep 281: Top 2026 Secrets for Using Claude Better
In this session, I'll share my top secrets for using Claude better based on what I learned from heavy usage in 2025. They include instance rotation, personality summoning, and tear it apart. You might be able to use this outside of Claude, but ...
Ep 280: Boundaries w/ Difficult Family or Friends - with Dr. Seth Finkle
Psychologist Dr. Seth Finkle will join us for a discussion about having healthy boundaries with difficult family or friends. When is it OK to not go to that holiday dinner? When is it OK to cut someone off completely? Seth recommen...
Ep 270: Will AI & AI Agents Create a Resurgence in UX Work?
We keep hearing that AI will be a resurgence, a Renaissance, for UX jobs. There will be more for us to do, though it will be different... evolved... but not "shrinking." The claims are common, and they are full of hope. We press like because we...
Ep 275: Using AI in UX Research Analysis, Synthesis, and Reporting
Since this episode starts with an article, you can jump to 24:05 (timestamp) for the UXR work with Claude #NotSponsoredI've been using Claude to help with qualitative research analysis, synthesis, and reporting through all of 2025. I'll...
Ep 279: Warning: Paid Peer Career Coaching Cohorts
As people are increasingly struggling to find jobs, there are more and more people and programs popping up. Some are quite expensive! Some don't sound worth it. Let's turn our critical thinking towards these so we can assess them.We'll ...
Ep 273: Can a Personal Brand Help You Stand Out as a Job Candidate?
People love to tell you that you need a personal brand. And they often have something to sell you that they claim will help you build one. And in turn, this will help you stand out among job candidates and get that job! That's a lot of 'maybes'...